Someone saying to get an occasion Warner cable tv specialist are spilling ways on Reddit.
Opportunity Warner Cable, the second-largest supplier of TV and online sites in the us, told Quartz that it’s considering the listings. “We’re unable to confirm if this person is obviously a present or former worker,” a spokesman stated.
Reddit individual cableguy_the started an “Ask me personally Anything” (AMA) thread, posting photo of his ID badge and uniform as purported proof of his job. His solutions to the concerns to arrive are really candid. Here are some features (typos maintained).
On Comcast’s pending purchase of the time Warner cable tv:
We would like the merger since existing group responsible could be the worst in current background. Lots of people getting discharged considering difficult metrics. All the power is provided to customer care staff and stripped from the individuals who really check out the homes and correct problems . It’s in pretty bad shape and the business is operate like crap IMHO [in my personal very humble viewpoint].
About pressure between professionals and customer support associates:
Yea customer care staff and specialists become battling a battle that not one person views. We dislike them, they dislike you. They tell visitors the thing is the equipment with regards to rarely was. We determine visitors to simply disregard what the guy in the phone says because it is likely that very good, they have never wired a home, strung a drop or set cable tv.
On what’s truly wrong along with your connection:
Don’t think 50% of what the rep on the cellphone tells you. Only schedule the tech. Leave him operate. He’s accomplished this prior to. The agent merely suggestions devices. it is rarely the gear evoking the concern.
Regarding the key to getting much better assist:
Whenever a technology arrives ,ask for their managers numbers. Make sure he understands it isn’t to burn him but to elevate a concern. He might name their sup to make certain its cool but that can help.
On what’s avoiding quicker internet down load rates:
Seriously, basic analogue cable. It requires upwards sooo a lot bandwidth . 1 channel per regularity vs connecting multiple frequencies to supply 8 stations for a downstream and 4 for an upstream . As we go 100% electronic tv.. Internet will receive more quickly. Furthermore obstruction. If you live around a college it’s the worst . Grandma might use her 15 meg for e-mail and searching but younger Johnny school kid sucks up the data transfer in the area utilizing netflix and torrenting and video gaming. But they spend alike. IMHO what can fix it is capping data and giving everyone uncapped performance.
On precisely why splitting their cable connection is a bad idea:
Putting in a splitter just to attenuate the alert is truly foolish we have factors called attenuators which do this without adding unnecessary splitter. But it’s true that an excessive amount of signal is simply as worst as inadequate we call that distortion
On whether this Reddit AMA will surely cost your his job:
I might feel discharged depending on which grabs me personally. I might will also get an additional benefit its so hard to tell aided by the means this provider is structured.
On what Wi-Fi indicators are unreliable, and may feel vanquished by doors and wall space:
Indeed very true. Plaster walls particularly.Solid wood doorways, in a basements if the router is found on the second floors or vice versa. Wi-fi are a fickle beast.
On your “broken” cable tv modem:
Yea we hear this a large number. I would say in a given 12 months I’d say 5per cent on the modems I switched happened to be in fact faulty. We perform many canine and pony tv show and just change they anyhow. The thing is always not devices linked. Modems either perform or they don’t. There is so small in the middle. They are very simple units. I have tv show visitors using my laptop computer every thing functioning just fine, then switch back to their unique products and everything visits shit. They nonetheless need a unique modem..Its insanity.